Support > Customer Care

Customer Care

Please contact us for immediate answers regarding orders and shipping. You can reach us on our ONLINE CHAT, by email at customercare@art-a-porter.com


Our products

Le Galeriste produces exclusive reproduction of works of art signed by the artists, on premium clothing made in Montreal, Canada.

Given the amount of orders we process each day, the availability of any merchandise on the site is always subject to change. The best way to stay up to date on new arrivals, promotions, and sales is to sign up for our newsletter.


Shipping Policy

FREE SHIPPING WORLDWIDE

As every unit is dyed and sewed in our head office in Montreal for a specific collector in a limited edition with a unique number, please expect slightly longer delays than for standard e-commmerce.

Shipping in Canada is FREE on all orders (accelerated 8-15 business days)

Shipping to the USA is FREE on all orders (accelerated 10-18 business days)

Shipping outside of Canada or the USA is FREE on all orders (Express Worldwide 12-20 business days)


Returns and Exchanges

For exchanges and returns, customer must request a return authorization number (RA). To do so, go to your account and click on “Return Items” beside the order containing the item you want to return or exchange. If “Return Items” does not appear, the latest return date has expired.We accept returns when received within 30 days after initial delivery. We are not responsible for delays on shipment from your side or insurance coverage.

From Canada: customer must ship using Canada Post and use a service providing a tracking number.

From USA: Customer must ship using USPS and use a service providing a tracking number. Returns that are shipped with any service other than USPS will incur brokerage fees, which may be deducted from your refund at the discretion of AAP. All returned merchandise should be declared as a "Return of Canadian Merchandise" on the customs declaration form; without this the return may not be successful or may incur additional fees. Complete return instructions will be provided upon request of a return authorization number.

From other countries: Customer must ship using any courier services accounting they provide a tracking number.

AAP pays the shipping fees to return the exchange to the client. All returned merchandise should be declared as a "Return of Canadian Merchandise" on the customs declaration; without this the return may not be successful or may incur additional fees. Complete return instructions will be provided upon request of a return authorization number.


Sizing

We understand that picking a size can be difficult sometimes, which is why we offer the following information to help you make a decision.

Size conversion chart: You can find our size conversion chart by clicking on the 'View size conversion chart' tab on the product page. This chart is meant as a general guide only. The most accurate information we can provide you with regarding any product’s size will be its exact measurements available by clicking the “view size chart” button on the product page.

Product measurements: We provide detailed measurements for many of our products online. You can find this information by clicking on the 'View Size Chart' tab. Measurements are taken by us as accurately as possible with products lying flat on a table.

Still unsure about a product's size? If you are still unsure about any product’s size, please contact our Customer Care team so that we can assist you further. If detailed measurements are not already available online, we can email you the information within one business day.


Checkout

You can add and remove products from your shopping bag before you checkout. On the checkout page you can enter a new address, or select an address you have previously used. You can also select a shipping method, as well as enter your payment information. When you are ready to place your order, click confirm.

Shopping at art-a-porter.com is safe. Personal information provided on art-a-porter.com is transmitted through a secure server using Secure Socket Layering (SSL) encryption technology. For more information, please consult the Security & Terms section.


Promotional codes

You may enter your promotional code or coupon within your shopping bag (first step of the checkout process). Click on “Add Gift Card or Promo Code” button at the bottom lefthand side of the page.


Payment

We currently accept payment by Visa, MasterCard and PayPal.

Amex and Discover cards are supported through the Paypal guest or member checkout. Upon receiving your order, we carry out a standard pre-authorization on your payment method to ensure there are sufficient funds to fulfill the transaction.

We will only charge the pre-authorization when the order is packed and ready for shipment. If the billing information is incorrect or incomplete, we may contact you for confirmation before your order is shipped.


Sales tax

Orders shipped outside of Canada are not subject to any sales tax. Orders shipped to:

- Quebec are subject to 5% GST and 9.5% PST on the purchase amount, or a total sales tax of 14.975%.
- British Columbia are subject to 5% GST.
- Ontario, Newfoundland and Labrador, and New Brunswick, are subject to 13% HST.
- Nova Scotia are subject to 15% HST.

Any other Canadian provinces or territories are subject to 5% GST.


International, duties and taxes

Orders shipped outside of the US and Canada may be subject to duties or VAT.

Please consult your local customs agency for more information. If applicable, you will be required to pay such fees upon receiving your order.

Please note that some shipments may experience delays due to the customs clearance process, which are outside of our control.


Order confirmation

You will receive an order confirmation email a few minutes after you place your order. Please check your junk or spam folders if it does not appear in your inbox.

Please review the order confirmation and contact Customer Care if you see any errors. You can also review the details of your order from your AAP account, under Order History.


Order changes and cancellations

You can request an order change or cancellation from your LG account, under Order History. From there you can chose from the 'Modify' menu to submit a request for your pending orders.

Your order will be on hold until our Customer Care team can review your request.


Order status

You can verify the status of your order at any time from your AAP account, under Order History.

Please note that we ask for a standard processing time of up to two business days (not including weekends or holidays) from the time your order is placed.

A 'Processing' status means that your order has not yet been shipped.

You will receive a tracking number by email once your order has been shipped.


Price protection

Excluding coupons and temporary price reductions, we offer a one-time price adjustment on products purchased up to 14 days before it is discounted.

For products to qualify for a price adjustment, the same style and size must be available for purchase at the time of your price adjustment request.


Currency

Pricing and currency are displayed according to the IP address of your device.

If you are accessing our website from within Canada, prices will be shown in CAD.

If you are accessing our website from outside of Canada, prices will be shown in USD.

We are unable to offer our Canadian clients pricing in USD and vice versa.